Yes. All our ceramics are individually handcrafted and hand-painted using underglaze techniques.

Each piece goes through multiple stages including shaping, detailing, glazing, and kiln firing. Because of this process, no two items are exactly identical.

Small variations in brush strokes, glaze flow, and texture are natural and part of the handmade character. These differences are not flaws — they are what make each piece unique and collectible.

All of our ceramics are designed for everyday use, including tea, coffee, and food serving.
They are fired at high temperatures to ensure durability and are made with food-safe materials.

However, we recommend gentle care such as hand washing to preserve the hand-painted artwork and glaze texture for long-term use.

Each item is individually wrapped with protective materials such as foam, bubble wrap, and reinforced carton boxes.

We also design internal shock-resistant packaging structures to reduce movement during international shipping.

Our packaging is tested to withstand long-distance transport, including air freight and cross-border handling, to minimize breakage risk.

Shipping time depends on destination:

• Processing time: 2–5 business days
• International shipping: 5–16 business days

Some remote regions or customs inspections may slightly extend delivery time. Once shipped, tracking information will be provided so you can monitor your order in real time.

Due to the nature of underglaze hand-painting and kiln firing, slight differences in color tone, glaze texture, and pattern placement are normal.

Lighting, screen display, and firing temperature all influence the final appearance. This is part of the authenticity of handmade ceramics and ensures every piece is one-of-a-kind.

We carefully inspect and package all items, but in rare cases of shipping damage, we offer support.

If your item arrives damaged, please contact us within 48 hours and provide clear photos of the product and packaging. We will offer a replacement or refund depending on the situation.

Our goal is to ensure every customer receives their ceramic piece in perfect condition.