FAQ
Frequently Asked Questions
This FAQ section is designed as a complete knowledge base for customers of trendorylife, covering ordering, handmade ceramic characteristics, logistics, international customs, payment issues, product care, wholesale cooperation, and post-purchase dispute handling.
Because our products are handcrafted ceramics rather than mass-produced goods, customers often have very specific concerns regarding texture differences, glaze variations, durability, packaging safety, and international shipping handling.
This FAQ is continuously updated based on real customer inquiries from US, EU, and Asian markets.
Product Authenticity & Craft
Q: Why do products look slightly different from photos?
Each ceramic item is individually painted and kiln-fired. Variations in glaze flow, brush texture, and kiln temperature naturally create differences.
Q: Are cracks or texture marks defects?
No. Some surfaces use intentional wabi-sabi texture design or kiln transformation effects.
Q: Are items industrial or handmade?
All products are handcrafted, not molded in mass production lines.
Q: Do you use molds?
Some base shapes may use molds, but all painting and finishing is fully manual.
Q: Can two items in same order look different?
Yes, slight variation is part of handcrafted identity.
Shipping Complexity Explained
Q: Why does shipping take longer than normal ecommerce?
Because ceramics require fragile packaging + manual inspection before dispatch.
Q: Why tracking sometimes freezes?
International logistics updates depend on customs scanning cycles.
Q: Why package shows “origin country” delay?
Export clearance process may take 1–3 days before airline pickup.
Q: Can I combine multiple orders?
Yes, but only before shipment preparation begins.
Q: Why different delivery time even same country?
Regional warehouse routing and carrier optimization affect timelines.
Returns & Dispute Handling
Q: What if I receive broken ceramic?
We require photo evidence and packaging proof for replacement claims.
Q: Do you refund shipping cost?
Only if damage is confirmed as carrier-related fault.
Q: Can I return if I don't like design?
Yes, but return shipping is usually buyer responsibility unless policy exception applies.
Q: How long refund takes?
3–10 business days depending on payment provider.
Q: Do you resell returned items?
No. Returned items are quality inspected and not resold as new.
Ceramic Usage & Care
Q: Can I use in microwave?
Most products are microwave safe except those with metallic detailing.
Q: Why glaze changes color after use?
Tea and coffee may create natural patina over time.
Q: Are they dishwasher safe?
Hand washing is recommended for longevity.
Q: Can ceramics crack in cold weather?
Extreme temperature shifts may cause thermal stress.
Q: Can I use for boiling liquids?
Yes, but avoid sudden temperature transitions.
Wholesale & Business Use
Q: Do you support boutique stores?
Yes, we actively work with small design retailers worldwide.
Q: Can I rebrand products?
Private label cooperation is possible for large orders.
Q: Do you offer exclusive designs?
Yes, depending on contract agreement.
Q: Can I request packaging customization?
Yes for wholesale clients.
Payment & Security FAQ
Q: Why payment fails sometimes?
Bank restrictions or international transaction filters.
Q: Do you store credit card data?
No, all payments are processed via encrypted gateways.
Q: Can I pay in different currencies?
Yes, system auto converts based on region.
