Shipping Policy

This Shipping Policy explains how trendorylife handles global logistics, order processing, packaging standards, delivery timelines, customs handling, and post-delivery support.

1. Order Fulfillment System Overview

All orders are processed through a structured fulfillment workflow designed to ensure quality control for fragile ceramic goods.

Unlike mass-produced goods, each ceramic item undergoes manual inspection before shipping. This ensures glaze quality, structural integrity, and visual accuracy.

• Order verification (automated + manual check)
• Inventory allocation
• Quality inspection
• Protective packaging preparation
• Final shipping dispatch

2. Handling Time Explained (Detailed)

Handling time refers to the preparation period before shipment begins. For handcrafted ceramics, this includes:

• Surface cleaning and dust removal
• Inspection for micro-cracks or glaze irregularities
• Protective wrapping layer application
• Box reinforcement and labeling

Typical handling time: 3–7 business days depending on order volume.

3. Shipping Methods & Logistics Partners

We work with multiple international carriers to ensure stability and coverage:

• USPS (United States domestic deliveries)
• DHL Express (fast international shipping)
• FedEx International
• Local postal services for final-mile delivery

Carrier selection depends on destination, package weight, and delivery speed optimization.

4. Estimated Delivery Timeline (Expanded)

5. Packaging Philosophy (Expanded Protection System)

Ceramic goods require multi-layer protection. We apply a 5-step protection system:

• Soft foam wrapping for surface protection
• Bubble cushioning for impact resistance
• Double-wall corrugated box structure
• Internal spacing separation system
• Fragile handling labeling for logistics carriers

Each package is designed to survive long-distance international transport conditions.

6. Customs Duties & Import Regulations

International orders may be subject to import duties, taxes, or customs clearance fees depending on destination country regulations.

These fees are not included in product or shipping costs and must be paid by the recipient if required by local authorities.

We provide accurate product classification documents to reduce customs delays.

7. Tracking System

Once shipped, customers will receive a tracking number via email. Tracking updates may take 24–72 hours to activate depending on carrier system updates.

8. Delays & Exceptional Cases

Delays may occur due to:

• Weather conditions
• Customs inspections
• High seasonal shipping volume
• Carrier disruptions

We actively monitor all shipments and assist customers when delays occur.

9. Lost, Damaged, or Missing Packages

If a package is lost or damaged, we offer resolution support:

• Investigation with logistics provider
• Replacement or partial/full compensation (case dependent)
• Photo or proof documentation may be required

Claims must be submitted within 7 days of delivery or expected delivery date.

10. Address Accuracy Responsibility

Customers are responsible for providing correct shipping details. Incorrect addresses may result in delays or return-to-sender situations.